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MAKE CUSTOMER EXPERIENCE YOUR STRATEGIC PRIORITY WITH SAP CX

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Introduction

While earlier, we saw companies solely focus on their product or service delivery as a means to capture the market, today’s customer expects a little more – creating a seamless customer experience for one. In the era of digitalisation and AI, where data is available at your fingertips, business leaders recognize the competitive edge gained by ensuring superior customer experience and the perseverance required to achieve such standards. Customer Experience or CX as it is more commonly known, reflects what a company offers to its customers and how its products and services are perceived.

According to Gartner, in 2021 over 89% of brands were seen prioritizing customer-facing digital experiences. In a study by PWC it was recorded that 68% of business-to-business marketers acknowledge that delivering a consistent, high-quality customer experience is vital in today’s marketplace. Customer Experience gains more traction in today’s market than it did in the past, when the concept of customer service and customer experience were often interchangeably used. Hence, it is pivotal that enterprises make customer experience management (CXM) one of their foremost investments in today’s competitive business climate.

What does a customer expect today?

The constantly evolving face of AI and the internet of things (IoT) platforms has led to companies adopting new tools and technologies in order to meet customer expectations. But what does the customer actually expect from an enterprise?

Primarily, customers want to have access to easy communication channels with the sales teams and reps who are capable of making intelligent product recommendations and suggestions. Additionally, enterprises that provide quick responses to customer queries seem to really do well in the CX department. Companies today understand that the sales and after-sales experience for a customer plays a vital role in building long-term relationships, avoiding customer churn, and expanding future business. Sales agents and reps are now expected to possess all-encompassing knowledge of the customer and their needs while also being equipped with the latest tools to provide quick solutions. But at the same time companies must align their CX functions to their business processes in order to ensure effective and consistent CX delivery.

But all this is easier said than done. B2B enterprises face many challenges in ensuring good CX for their clients. The challenges include:

In order to address these challenges, businesses must tie multiple customer journeys together using the proper technology like SAP CX.

SAP CX - A LEAD-TO-CASH SALES/SERVICE TOOL

While an all encompassing CX solution might sound like nothing short of a dream, the SAP CX is a cloud-based suite under C/4HANA that addresses all front or customer-facing needs. At its core, the SAP CX suite consists of a set of five pillar cloud solutions that help cover all CRM bases. These include:

  • SAP Customer Data Cloud
  • SAP Marketing Cloud
  • SAP Commerce Cloud
  • SAP Sales Cloud
  • SAP Service Cloud

When we talk of customer experience, two areas come primarily to mind – sales and post-sale service delivery. The SAP Sales/Service Cloud comes with very real and quantifiable capabilities that enhance your sales and service team’s day-to-day productivity, leading to better customer experiences and improved sales outcomes. It helps the sales team preempt and adapt to ever-changing customer needs and expectations. Equipped with AI and machine learning capabilities, SAP CX can glean useful insights to help you come up with the best solution at all times. It helps you track and capture leads, study potential customers and their behavior, nurture leads, trigger quotations, and much more, all from the convenience of a single platform. Additionally, all this data is stored for later reference within the application. In a nutshell, SAP CX helps firmly integrate effective CX into your company’s ERP framework in order to increase customer experience and engagement without any hassles.

What are the potential implementation challenges?

By just investing in SAP CX will not ensure successful implementation or value realization. Any technology is only as good as its implementation. Hence, in order to ensure that the platform is used efficiently and yields ROI, it has to be effectively implemented so that it fits with your organization’s existing framework.

First and foremost, when a business is trying to adapt to new processes and tools, it requires a change management process. This includes the adoption of best practices rather than wasting time in reinventing the wheel. Additionally, we have to ensure that the technology investment is customized to the organization’s needs in order to create differentiation and show a quick ROI. 

As discussed earlier, the SAP CX suite needs to be firmly embedded in the organization’s existing framework and all available systems are integrated resulting in the betterment of end-to-end customer journey. This requires a considerable amount of expertise for effective implementation and faster adoption. An added challenge is that in-house business teams are often not available to oversee the implementation cycle to get familiar with the applications. While some organizations tend to hire and train a separate team specializing in SAP best practices, this can be a time and cost-intensive process and hence not feasible.

This is the reason why more and more organizations today are turning to experienced implementation partners such as Blueprint Technologies, to handle all of their SAP CX needs. At Blueprint, we declutter the unwanted data and ensure effective implementation and consistent support from professional SAP consultants.

HOW WE CAN HELP

At Blueprint Technologies, we help you build a connected customer journey for sales and service based on industry-leading cloud solutions.

We harness the power of SAP Customer Experience products such as SAP Sales Cloud, SAP Service Cloud, and SAP Field Service Management (FSM) in order to help you establish a strategic “Customer Journey”. Our expertise in various SAP implementations helps us to provide organizations with digital capabilities for an end-to-end Customer Experience (CX).

Along with the implementation of key features of SAP Sales/Service Cloud, we can ensure seamless data integration with your existing systems ECC or S/4 to provide accurate information, SAC for analytic reports, and Qualtrics for Customer feedback surveys.

Blueprint can empower you to grow your business through exceptional customer experiences by helping you with customer journey orchestration and ensuring that you adapt to the customers’ unique needs.

ADDITIONAL OFFERINGS

Blueprint not just helps successfully implement SAP CX in your framework, but also assesses and suggests add-on solutions that can maximize your tech investments. Some of these add-on solutions include:

  • BoB – BoB is a chatbot solution powered by SAP conversational AI that automates critical tasks in order to cut down on human intervention and redundant tasks. It allows your sales team to automate tasks such as completing the creation of accounts, populating contact information, triggering quotations, updating details pertaining to opportunities etc, within just a few minutes.
  • B-FAST (Blueprint Field Accelerator for Service Technician) – B-FAST is a multi-faceted solution that covers the entire gamut of service operations right from the service ticket creation process, assigning the right skilled technician for the job, providing visibility on spare parts availability with the Dealer/Technician and then triggering feedback form upon closure of the ticket. The solution leverages the SAP Service Cloud, SAP FSM, ready connectors for integration with S/4HANA, and a custom-built dealer portal for providing visibility on stock availability.

Conclusion

SAP CX is a multi-faceted suite that can definitely help your organization streamline sales and service operations in order to boost customer experience. With the help of Blueprint, you can harness the application to constantly glean insights from the customers, competitors etc, and in turn use this information to innovate and improve sales and service delivery within your organization. Choosing a capable and experienced implementation partner is a crucial step in maximizing your SAP CX investment to show benefits and ROI. Hence, choose an implementation partner wisely and realize the full potential of SAP CX, today.

About the Authors

Prathiba Anandraj

SAP CX Practice Lead

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Rony John

Chief Executive Officer

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Rony John

Chief Executive Officer

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With over 20 years of rich and diverse experience in SAP, Rony John is leading the team at Blueprint in helping customers recognize the benefits of the ERP Solutions and providing sound design and integration approaches to successfully implement their SAP and ERP environments. Adept at bringing real-world expertise and solution design to the forefront, Rony has successfully helped many organizations, both big and small in actualizing their goals.

Rony owns an innate ability to decode customer needs and his in-depth knowledge about SAP and Kronos products sets him apart from the rest. Prior to leading Blueprint, Rony had donned diverse roles for some of the best software giants including Convergent, Autodesk, SAP GDC,Mindtree very strong technical grounding by way of involvement in Product and Global delivery.

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Rony John

Chief Executive Officer

Rony-John-scaled

Rony John

Chief Executive Officer

Rony-John-scaled

With over 20 years of rich and diverse experience in SAP, Rony John is leading the team at Blueprint in helping customers recognize the benefits of the ERP Solutions and providing sound design and integration approaches to successfully implement their SAP and ERP environments. Adept at bringing real-world expertise and solution design to the forefront, Rony has successfully helped many organizations, both big and small in actualizing their goals.

Rony owns an innate ability to decode customer needs and his in-depth knowledge about SAP and Kronos products sets him apart from the rest. Prior to leading Blueprint, Rony had donned diverse roles for some of the best software giants including Convergent, Autodesk, SAP GDC,Mindtree very strong technical grounding by way of involvement in Product and Global delivery.

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A New Chapter for Lion Brewery (Ceylon) PLC: HR Innovation through SAP SuccessFactors

Lion Brewery (Ceylon) PLC embarks on a pivotal journey in workforce transformation by partnering with Blueprint Technologies to implement SAP SuccessFactors. This strategic move promises to streamline HR processes and uplift the employee experience, cultivating a vibrant, efficient workforce ready for tomorrow’s challenges.

We’re thrilled about the transformative possibilities and look forward to seeing Lion Brewery elevate its employee experience and achieve workforce excellence.

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Prathiba Anandraj exemplifies Blueprint Technologies' unique approach to customer experience transformations.

In an interview with Dataquest, Prathiba Anandraj, SAP CX Practice Lead at Blueprint Technologies, emphasized the company’s unique approach to customer experience transformations. She highlighted Blueprint Technologies strategic partnership with SAP, which involves the use of cutting-edge cloud technologies. She spoke about changing customer expectations, emphasizing the need for personalization and seamless experiences. Pratibha explained Blueprint’s approach to CX transformation, focusing on personalized solutions. She also explained how Blueprint Technologies has helped organizations thrive in their customer experience transformations with SAP CX.

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⁠Blueprint Technologies co-hosted the CX Roundtable event in Gurgaon with the SAP CX Team and Dataquest.

Our esteemed speakers, delegates, and moderator shared their insights on CX trends and AI and ML in customer experience management, making the event the most engaging and informative. At the conference, we looked into several areas of the customer experience and new ways to improve customer satisfaction and retention. The exceptional attitude of teamwork and generosity among guests shows how well their commitment to exceptional customer experiences matches our company’s beliefs and goals.

We acknowledge our speakers, attendees, SAP CX, and Dataquest teams for their enthusiastic involvement in the “Future-Proofing CX Strategies: Connecting with Customers in the Digital Age for Business” roundtable discussion on September 15, 2023, in Gurgaon.

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Blueprint Technologies co-hosted the "CFO Playbook 2023" in Mumbai with the SAP Concur Team and Netnex.

At Mumbai’s Taj Lands End hotel, the second edition of the “CFO Playbook 2023” roundtable conference featured invaluable networking and knowledge-sharing sessions. We discussed how SAP can help your accounts payable team succeed and become a strategic driver of development, efficiency, compliance, and sustainability throughout the conference.

We appreciate our speakers, attendees, SAP Concur, and NetNex teams for their support and participation in the “CFO Playbook 2023” roundtable session in Mumbai on September 13, 2023.

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Blueprint Technologies co-hosted the "CFO Playbook 2023" in Pune with the SAP Concur Team and Netnex.

Our renowned speakers at the “CFO Playbook 2023” roundtable conference at the JW Marriott hotel in Pune delivered the best networking and knowledge-sharing sessions on September 5, 2023. We addressed how SAP can help your accounts payable workforce succeed and become a strategic driver of development, efficiency, compliance, and sustainability throughout the conference.

We appreciate our speakers, attendees, SAP Concur, and NetNex teams for their support and involvement at the “CFO Playbook 2023” roundtable meeting in Pune on September 5, 2023.

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Blueprint Technologies co-hosted the SAP Innovation Tour for CX in Mumbai with the SAP CX Team and Dataquest.

Our esteemed speakers, delegates, and moderator discussed evolving CX trends and the emergence of AI and ML in customer experience management, making it the most educational and remarkable event.We appreciate our Speakers, Participants, the SAP CX team, and the Dataquest Team for their support and active involvement in the “Unleashing Innovation: Accelerating Customer Experiences for Businesses” roundtable conference in Mumbai on July 21, 2023.

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Blueprint Technologies was one of the official silver sponsors at the SAP Spend Connect Forum India event

We witnessed the most extraordinary events at the SAP Spend Connect Forum India, which took place at the Taj Palace in Delhi on July 19, 2023, and the Shangri-La in Bengaluru on July 21, 2023, including outstanding networking and knowledge-sharing sessions by SAP and customer speakers.

Furthermore, we appreciate everyone who visited our booth. We appreciate your time and interest in our services. It was remarkable to meet and communicate with so many individuals who share our enthusiasm for facilitating digital transformation through the adoption of SAP Cloud solutions.

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Blueprint Technologies attended and delivered presentation at the SAP DKOM 2023 held on April 28, 2023.

Mr. Rony John, MD and CEO, Blueprint Technologies, presented a session on “Drive adoption of your cloud products – With SAP’s very own tools” at SAP DKOM 2023, along with Mr. Stefan Steinle, Head of Customer Support & Innovation, SAP AE.

A big thank you to SAP for inviting Blueprint Technologies to share our expertise and insights with the SAP community.

SAP DKOM is the biggest technology festival at #SAPLabsIndia, celebrating innovation, technology, and the people who use SAP Technology to make the world run better.

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Blueprint Technologies was one of the official silver sponsors at the SAP NOW event

We witnessed the most amazing event with superb networking and knowledge sharing sessions by SAP and customer speakers at SAP NOW.

Also, thank you to everyone who came by our booth. We appreciate your time and interest in our services. It was amazing to meet and interact with so many people who share the same passion as us for bringing in digital transformation and helping India achieve its goal of becoming an economic powerhouse by leveraging technology.

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Blueprint Technologies and SAP co-hosted the inaugural Global Bharat Innovation Roadshow in Bangalore.

We are very pleased to have been SAP’s first official partner for the Global Bharat Movement Business Innovation Roadshows. This event featured thought-provoking conversations, fresh perspectives, and a whole lot more.

Global Bharat Movement Business Innovation Roadshows are exclusive forums designed to bring together some of India’s most eminent business leaders, tech visionaries, and practitioners across diverse sectors under one roof!

We appreciate our speakers, attendees, and SAP team for their support and active participation in the “Global Bharat Innovation Roadshow” in Bangalore on March 24, 2023.

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Blueprint Technologies presented at SAP Inside Track Bengaluru, March 4, 2022.

We thank the SAP Concur team for inviting Mr. Omprakash H, Sr. Director (HXM), as a keynote speaker at the SAP Inside Track Bengaluru event.

We appreciate everyone who attended our sessions to learn about “Concur Integration with ERPs” and “Intelligent Chatbot for User Adoption.”

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Go-Live Event: Indegene's Workforce Transformation with SAP SuccessFactors.

We are extremely happy to have celebrated successful go-live of Indegene HR digital transformation initiatives powered by SAP SuccessFactors. The go-live event was graced by Mr. Anand, Mr. Srihari, along with SAP SuccessFactors India LoB head Mr. James Thomas and Mr. Rony John.

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Blueprint Technologies, SAP, and Qualtrics co-hosted the SAP Sales Cloud roundtable event in Bangalore.

We witnessed the most insightful and engaging event with the presence of our esteemed speakers who shared their experiences and views around changing CX trends and how SAP Sales Cloud and Qualtrics can help their sales team to bring agility to thrive in this rapidly changing world.

We thank our speakers, participants, the entire SAP and Qualtrics team, and Blueprint’s Leadership Team for their continued support and presence during this exclusive event.

We thank our speakers, participants, the entire SAP and Qualtrics team, and Blueprint’s Leadership Team for their continued support and presence during the “Future-proofing Your Business with SAP Sales Cloud" event in Bangalore on February 16, 2023.

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⁠Blueprint Technologies and SAP co-hosted the SAP S/4HANA Cloud roundtable event in Bangalore.

In the presence of our esteemed speakers, who shared their experiences and perspectives around opportunities for future development and why businesses need to invest in intelligent cloud technologies like SAP S/4HANA Cloud, we were witnesses to the most insightful and engaging event.

We thank our speakers, participants, the entire SAP team, and Blueprint’s Leadership Team for their continued support and presence during the “Value of Business Innovation driven by S/4HANA Cloud" event in Bangalore on February 16, 2023.

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Blueprint Technologies presented at SAP ALM Partner Conference APJ 2022 on November 17, 2022.

The SAP ALM Partner Conference APJ 2022 witnessed a day of learning opportunities, enthusiastic participation, and engagement through interactive discussions and sessions throughout the day. The conference was all about SAP ALM product strategy, the current and future roadmap, and benefits to customers and partners.

Today, Blueprint Technologies is also using SAP ALM to manage and run operations for our customers and derive benefits.

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Blueprint Technologies Pvt Ltd Receives SAP® APJ Partner Excellence Award 2022 for Capacity Building

Award presented at Customer Success Summit 2022

Read More : https://www.bpterp.com/partner-excellence-award.php

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Blueprint Technologies: Simplifying Workforce Management By Customizing Field Force Automation

Blueprint Technologies rapidly adopts SAP Customer Experience suite to revolutionize field force solutions, offering clients pre-configured, ready-to-use technology for enhanced performance.

Read More : https://field-force-solution.ciotechoutlook.com/vendor/2021/blueprint_technologies

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Blueprint Technologies: Addressing Workforce Challenges & Driving Business Value with Digital HR Solutions.

Blueprint Technologies offers SAP-driven workforce transformation services, enhancing employee experiences and operational excellence, guided by our expert consultants in collaboration with clients.

Read More : https://hr-technology.ciotechoutlook.com/vendor/2021/blueprint_technologies

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SF Superstar Award to Mr. Omprakash H

Thank you, Team SAP, for awarding the SAP SuccessFactors Super Star Award to Mr. Omprakash H, Sr. Director – Global Delivery Lead for HXM at SAP India Partner Q4: All hands meet on October 30, 2023.

This award is presented in recognition of his contributions towards presales and solution expertise, which helped us secure and win large SAP SuccessFactors deals.

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Four-time winners of SAP ACE Awards (2018, 2019, 2021 and 2023)

We are thrilled and honored to announce that our respected customer, Altimetrik India Pvt. Ltd., won the SAP ACE Awards 2023 award in the disruptor category for Best Human Experience Management Implementation! We are honored to receive our 4th SAP ACE Award. We thank our customers for their trust and Team SAP for inspiring us to improve.

This award recognizes Altimetrik’s pioneering SAP SuccessFactors-powered workforce transformation and employee experience innovation. We heartily congratulate Altimetrik on this great accomplishment. We particularly appreciate SAP’s recognition of Altimetrik and Blueprint Technologies, which celebrate long-term partnerships that shape business and technology.

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Blueprint Technologies wins '2023 Star Performer Award' at SAP Concur Partner Day, Mumbai.

This acknowledgment is the result of our efforts to establish a strategic collaboration with SAP Concur, which has enabled us to provide clients of SAP Concur with a value that is unparalleled in the industry. We are quite honored to have been given this award for the second year in a row.

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Blueprint Technologies secured 'Runner Up 1' in SAP Hack2Build for CX-Blueprint Dealer Self-Service.

The company gained its spot amongst 8 participants.

The Hack2Build initiative from SAP is a rapid prototyping initiative to drive early-stage inspiration, use case exploration, and technology adoption for SAP partners. Both current SAP partners and potential new partners who are interested in developing or expanding business solutions with SAP’s cutting-edge technology are invited to participate in Hack2Build events.

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Blueprint Technologies earned 'Top Cloud Partner - HXM' in SAP's H2-2022 King of Cluster.

The ‘King of Cluster’ campaign aims to build a presence across pre-identified geo-clusters through strategic demand gen initiatives from SAP partner ecosystem. The goal is to eventually fuel a robust performance on DRS across core indicators of indirect pipeline, deal closures and go-live success stories.

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Blueprint Technologies awarded 'Top Partner' for December 2022 by SAP Concur Partner Portal!

This recognition was received on completion of the maximum number of marketing activities by using marketing and sales tools from the SAP Concur Partner Portal.

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Blueprint Technologies completed SAP's Lead Masters Global program.

With the help of our marketing efforts and constant guidance from the Lead Master team, we were able to accomplish every single belt milestone that was outlined for the Lead Masters Global program.

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Three-time winners of SAP ACE Awards (2018, 2019 & 2021)

We are delighted to announce that Sun Pharma has won the SAP ACE Awards 2021 in the category of “The Disruptor-Human Experience Management.” We congratulate the whole Sun Pharma team on this significant achievement. We’re excited to be your partners on this HR digital transformation journey, and we appreciate your trust in us to finish this project successfully.

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Blueprint Technologies named 'Best Performing Partner 2022' at SAP Concur Partner Day.

This honor is a reflection of our dedication to providing unrivaled value to SAP Concur clients via the implementation of a strategic partnership.

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Blueprint Technologies wins 'SuccessFactors Accelerator Core Drive Award H1, 2022'.

The Success Factors Accelerator Core Drive Award 2022 is in recognition of the excellent performance that set a new benchmark for everyone to follow.

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Blueprint Technologies awarded SAP® APJ Partner Excellence 2022 for Capacity Building.

Award presented at Customer Success Summit 2022.

Read More : https://www.bpterp.com/Partner-Excellence-Award.php

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Blueprint Technologies earns 'Great Place to Work' Certification.

In the category of small and medium sized companies in India

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Finalists for SAP Quality Award for Customer Success 2021.

Our customer, a leading Oil & Energy Company, has received the SAP Quality Awards for Customer Success in the “Rapid Time to Value Cloud category”. This award recognizes our customer in adopting quality principles and innovation to build advanced Dashboard & KPI Platform in SAP Analytics Cloud by ensuring a smooth and successful implementation to deliver the expected outcome and business value.

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Blueprint Technologies wins 'Cloud Impact Partner of the Year 2020' at SAP India Partner Summit 2021.

Blueprint Technologies is the recipient of the prestigious ‘Cloud Impact Partner of the Year 2020” awarded by SAP.

The SAP Partner Awards are presented annually to the top SAP partners that have excelled in developing and strengthening their alliance with SAP to drive customer success. The nominations for the SAP Partner India Summit Awards are based on field recommendations, customer feedback, and various other performance indicators including internal SAP sales data during the period FY 2019-20.

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Blueprint Technologies named a finalist for the 2021 SAP® Pinnacle Award in Partner Learning Excellence.

The company gained its spot amongst 39 finalists globally for the SAP Pinnacle Award

Blueprint today announced that it has been recognized by SAP as a finalist for a 2021 SAP® Pinnacle Award in the Partner Learning Excellence category. The annual SAP Pinnacle Awards acknowledge the contributions of leading SAP partners that have excelled in developing and growing their partnership with SAP and helping customers meet their goals.
SAP presents these awards annually to the partners that stand out in developing and improving their partnership while helping customers run better. As an SAP gold partner, Blueprint was selected as a finalist based on recommendations from the SAP partner and field enablement teams and various other key performance indicators.

PRESS RELEASE : https://www.theweek.in/wire-updates/business/2021/06/09/pwr11-blueprint-technologies.html

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Blueprint Technologies awarded 'HR Cloud Partner of the Year 2018' at SAP India Partner Summit 2019.

Blueprint Technologies is the recipient of the prestigious ‘HR Cloud Partner of the Year 2018’ Award at SAP India Partner Summit 2019.

The SAP Partner Awards are presented annually to the top SAP partners that have excelled in developing and strengthening their alliance with SAP to drive customer success. The nominations for the SAP Partner India Summit Awards are based on field recommendations, customer feedback, and various other performance indicators including internal SAP sales data during the period FY 2018-19.

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Blueprint Technologies: 2018 SAP® Pinnacle Award Finalist for 'New Cloud Partner of the Year - SMBs'

The annual SAP Pinnacle Awards acknowledge the contributions of leading SAP partners that have excelled in developing and growing their partnership with SAP and helping customers meet their goals. A premier global partner recognition and awards program, the SAP Pinnacle Awards showcase the best and brightest partners in the SAP ecosystem shining a spotlight on its most distinguished partners that have demonstrated their commitment to teaming with SAP to help mutual customers run simply.

Finalists and winners in 29 categories were chosen based on recommendations from the SAP field, customer feedback and performance indicators, including two Customers’ Choice awards, which recognize customer-nominated SAP partners.

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Blueprint Technologies Receives the 'Value Partner for Kronos India' Award at KronosLIVE 2018.

The Kronos Value Partner 2018 award recognizes our commitment in executing partner strategy that delivers unmatched value to Kronos Customers. We excelled in developing a rock solid partnership with Kronos and helped our customers run Kronos solutions better.

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Two times winner of “SAP ACE AWARD” (2018 & 2019)

SAP ACE Award is a hallmark of recognition from SAP India and is considered by business leaders as the best industry award for the best run businesses in India. We are delighted to have received this award twice for best implementation.

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Rony John

Chief Executive Officer

With over 20 years of rich and diverse experience in SAP, Rony John is leading the team at Blueprint in helping customers recognize the benefits of the ERP Solutions and providing sound design and integration approaches to successfully implement their SAP and ERP environments. Adept at bringing real-world expertise and solution design to the forefront, Rony has successfully helped many organizations, both big and small in actualizing their goals.

Rony owns an innate ability to decode customer needs and his in-depth knowledge about SAP and Kronos products sets him apart from the rest. Prior to leading Blueprint, Rony had donned diverse roles for some of the best software giants including Convergent, Autodesk, SAP GDC,Mindtree very strong technical grounding by way of involvement in Product and Global delivery.

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Kalyan T

Chief Operating Officer

Boasting a career spanning over a decade, Kalyan carries a rich experience in SAP consultancy and several other technical areas. Kalyan oversees the company's global customer care and customer success strategy, global customer support operations, customer relationships, and the expansion of the company's portfolio of services to meet the needs of Blueprint's growing customer base.

Kalyan's in depth understanding of IT solution support experience gives him an extra edge. Prior to joining Blueprint, Kalyan provided hands-on consultant in many International projects from companies like Mindtree, SAP GDC, Accenture, ITC, and Tata Steels.

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Omprakash H

Sr. Director- HXM Cloud Solution

Omprakash H joined Blueprint in 2014. OM, as he is called in the industry, heads Solution Delivery for SAP SuccessFactors. He brings over 18 years of IT experience and a proven successful track record in SAP HCM and SAP SuccessFactors. His rich experience includes several Global enterprises and Fortune 500 companies, where he has been able to provide the solutions to complex business issues using his skills and innovative software solutions.

He is a trained expert in Six Sigma with SAP certifications and holds a Masters degree in Labor Management. He is also a very active participant in several blogs.

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Srini

Director- Sales

Srinivassa (Srini) joined Blueprint Technologies as “Sales Head – Emerging Technologies”. Srini comes with overall 20+ years of experience, of which 12+ years in SAP technology. He has experience in leading & managing successfully large, complex global SAP implementation programs and projects.
Srini has worked in various roles in the capacity of Sales, Pre-sales and Solutioning of SAP solutions for large global accounts. Prior to joining Blueprint, Srini worked with companies like Accenture, Deloitte, HCL and Mindtree etc.

In his current role, he will be responsible for growing opportunity pipeline, win new deals, originate new opportunities within existing accounts, work closely with SAP in differentiating our offerings and help build SAP CX capability.

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Vaideeswaran S

Director – Enterprise Applications

Vaidee has over two decades of experience working in the intersection of technology and business functions. He comes with deep domain experience in Sales, Field Service and Supply chain areas in CPG and Automotive Industries. He has worked in TVS Motors, Pepsi in the functional areas and in the IT domain to develop capabilities for the organizations . Vaidee has worked with global customers and specializes in SAP solutions during his stint in TCS, Capgemini and Mindtree.

He has delivered large scale transformation programs, Service Transition and Managed Services. He also brings expertise in presales , Consulting areas.
He heads Pre-Solution and capability development for Blueprint Technologies

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Kishore G

Sr. Director- NAM Region

Kishore started his career right after his MBA as a financial officer but quickly moved into the IT side of things when Essar Steels implemented their SAP R/3 3.0d Version and till recently before being associated with Blueprint, he has been with Atos, running their global SuccessFactors practice followed by SAP Capability group focused on S/4 HANA and SAP Cloud. He is a seasoned, proactive, and forward-thinking professional with a proven record as an IT specialist, offering a multi-faceted, global experience spanning over 22 years, in Application Implementation & Delivery, IT Solutions Delivery, Project Management, and Team Leadership across Apparel & Footwear, HR BPO, Manufacturing, and the Public Sector. Highly-adept at delivering multiple full life-cycle implementations and production support encompassing ERP, CRM, Analytics and Cloud. He has demonstrated success in leading corporate growth, enhancing productivity, optimizing team performance and generating revenues. The clients that he served range from various industries and regions.
He is a design thinking practitioner, a speaker at various SAP events, a motivational coach both for professionals and college students, and frequently publishes articles on topics related to SAP.

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Milton

Technical Director

Milton has over 16 years SAP experience in end to end implementations, rollouts, and support engagements. Worked with Manufacturing, Retail, OEMs, Construction, Medical technology and Food Processing industries across geographies. Proficient in leading and owning the projects from its inception to its realization. As a lead SME and a solution architect is responsible for the various aspects of the delivery and customer delight.

He is pragmatic about technology, its innovations and disruption. An assiduous learner and a downright hands-on person with the SAP technologies. A graduate in technology and business administration and believes in strengthening the core;
“empowering people with technology”. He is a passionate mentor and quite compulsive of excellence, propriety and rectitude.

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Sanjay Oommen

Solution Delivery Head- Kronos(UKG)

Sanjay joined Blueprint in 2017. He is a Kronos Certified professional and leads the delivery for Kronos. He brings over 15 years of IT experience and has a proven record of providing solutions to very complex business requirements of the customer.

The clients that he served range from various industries and regions and here are to name a few: Tesco UK, Supervalu, Johnson and Johnson, Jet Airways, Eaton, Renault Nissan India, Faiveley Transport.

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Githen Ronney

Analytics- Practice Head

Githen Ronney is a data evangelist and passionate about showcasing the positive impact data makes in our daily lives. With over 15 years of exclusive data analytics experience, Githen enabled multiple organizations across the world in their data journey using SAP Analytics technology. He has a unique knack of proposing the right tool from an overly crowded Analytics tool set based on the customer requirements. He started his IT career at Mindtree and holds a bachelor’s degree in computer science.

He is certified in various SAP Technologies and authoritative speaker in industry conferences.

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Satish Kanumuru

Delivery Head- SAP

Satish has a rich experience of over a decade and half in SAP consulting, delivery management and handling large teams. He has in depth understanding of the solution and the different technical areas of SAP which helps provide innovative solutions to customers.

Prior to joining BPT, worked with many MNC customers of diverse sectors while working for Wipro, Mindtree and Mahindra Satyam.

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Prathiba Anandraj

SAP CX Practice Lead

12+ years of Experience in SAP CRM Sales and Services. Solution Architect in C/4 HANA (C4C, Callidus, FSM,CRM). Worked on multiple SAP projects including roll- outs, upgrades, implementations and post go-live support projects Certified in SAP Sales cloud C4C and CRM 7.0.

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Blueprint Technologies is highlighted on the SAP PartnerEdge Portal for Outstanding Achievements.

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GROW with SAP Innovation Day: Unleashing MSME Growth in Goa 

We're delighted to share the success of the “GROW with SAP Innovation Day” on May 3, 2024, in Goa. This event, in partnership with SAP, was a focal point for professionals eager to explore growth and digital transformation. 

The day featured sessions led by experts, interactive workshops, and fireside chats. Mr. Praveen Rao, SAP’s Director of Marketing, set an engaging tone at the start. Key highlights included a keynote by Mr. Utkarsh Maheshwari, Head of Partner Ecosystem at SAP APJ, and Mr. Nitish Agrawal, Chief Partner Officer at SAP India, focusing on MSME growth in Goa. Mr. Nitin Kunkolienker, President of MAIT, shared vital industry insights. Mr. Ashish Srivastava, Partner Solution Advisor at SAP, delved into the practical benefits of GROW with SAP solution, while Mr. Vaideeswaran S, Director - Enterprise Applications, and Mr. Gervasis Paracka (Divu), Principal Consultant at Blueprint Technologies, discussed rapid value delivery through cloud innovation. 

 The event also featured a fireside chat on technological success stories between Mr. Jitendra Mishra, VP - CIO at Akums, and Rony John, CEO of Blueprint Technologies, followed by an insightful session on procurement excellence by Mr. Pankaj Jadhav, Head of SAP - ISBN Presales. 

A big shout out to Anoop MR, Mohammed Wasif, Shivani Gupta, and Pragya Prakash for guiding us through and making this event a great success. A big thank you to the participants who made the "GROW with SAP Innovation Day" a memorable experience. Let’s “GROW with SAP.”

 

 

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Blueprint Technologies co-hosted the GROW with SAP Roundtable event in Bangalore with the SAP Team.

We had a very informative and engaging event discussing the latest trends, opportunities, and challenges in the professional services industry, highlighted by the transformative effects of GROW with SAP. Thank you to our speakers, attendees, the SAP and Redefine team, and our sales team for their strong support and active involvement at the GROW with SAP roundtable conference in Bangalore on April 18, 2024. Special thanks to our customer, Mr. Praveen Soni from Ness, for sharing their impressive SAP Cloud transformation story.

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Blueprint Technologies presented at the SAP APJ SuccessFactors Partner Summit 2024 in Bangkok.

The SAP APJ SuccessFactors Partner Summit 2024 in Bangkok was a valuable two-day event, packed with new learnings, insights into HR trends, and the future of Business AI in SuccessFactors. It was a great opportunity for networking with partners and the SAP team. 

We were honored to co-present with Mr. Omprakash H, sharing the blueprint success story and key lessons in building a customer success practice to enhance the customer journey and reduce churn. Our thanks go to Bob Roberts, Hans Uebe, Nisha Makhijani, Arundati Gupta Jacob, and Mark Stupples for this opportunity, and a special thanks to Shweta Gurani for her support and encouragement. 

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Blueprint Technologies presented at the CIO Carnival Dubai 2024 in Bangkok.

Thank you for attending our session at CIO Carnival Dubai 2024! 

We explored how our Bolt-on solutions enhance SAP Cloud solutions, featuring a success story with 4Homes. Special thanks to our panelists: Mr. Pramod Kumar from 4Homes, Blueprint Technologies' CEO, Mr. Rony John, and UAE Regional Head, Mr. Girish Pillai. 

Thanks to everyone who joined and actively participated. Your engagement made our discussion a lively and insightful exchange on digital transformation and cloud technology. 

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Leading Data-Driven Transformation with SAP BTP Leadership Connect

Thanks to the SAP BTP team for hosting us at a leadership meeting with Mr. Irfan Khan, Chief Product Officer & President, SAP HANA Database & Analytics, Marc GEALL, COO, HANA Data & Analytics, Sreedhar Kandagatla, Sandeep Zadoo, and Sreeram Warrier.  

It was a compelling discussion on using SAP BTP to reimagine analytics, enhance digital transformation, modernize IT, and address current and future challenges. The future is data-driven, and with SAP's advanced technology, we are ready to lead. Thanks again for this valuable learning and networking opportunity. 

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Showcasing CX Transformation at the Mumbai’s Digital CX Confex with SAP CX

We witnessed the most amazing event with superb networking and knowledge sharing sessions by esteemed speakers at the Digital Customer Experience Confex & Awards 2024 held at the Westin in Mumbai on February 7, 2024. 

We extend our sincere gratitude to all who visited the SAP CX booth. It was incredible to meet and interact with such a diverse audience who share our passion for bringing about CX transformation. 

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